Track Manager (Support & Operations)

HCLTech·Hyderabad

Pay not stated8–15 yrsFull-time

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About the role

The L3 Unified Communications (UC) Senior Engineer serves as the technical Subject Matter Expert (SME) and engineering lead for enterprise telephony platforms, responsible for architecture, governance, escalation management, transformation programs, and operational excellence across global voice environments.

What you'll do

The role requires deep expertise in: Microsoft Teams Enterprise Telephony Teams Direct Routing Cisco Unified Communications Unify OpenScape / HiPath SBC Platforms…
Technical Leadership & SME Ownership Act as primary SME for enterprise voice services
Define telephony architecture standards and best practices
Review and approve technical solutions
Lead technical design workshops

What you need

8–15 yrs of experience
Root cause analysis
Telecom
B.Tech or B.E. or B.Sc or BCA

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