Track Manager (Support & Operations)

About the role

Incident Management \"Run Major Incident Management (MIM) program. Escalate critical issues to executive leadership. Prioritize problems based on business risk and recurring impact. Challenge risk assessments where needed. Balance speed of delivery with operational stability. Chair or manage Change Advisory Board (CAB) meetings.

What you'll do

• Incident Management \"Run Major Incident Management (MIM) program
• Facilitate war rooms and bridge calls
• Escalate critical issues to executive leadership
• Ensure lessons learned are captured after incidents.\" \"Establish and maintain the Incident Management process
• Lead major incident management governance

What you need

• Documentation
• Root cause analysis
• ITIL
• Any graduate