Track Manager (Support & Operations)

About the role

Citrix & Azure Virtual Desktop (AVD) Subject Matter Expert (SME) The Citrix & Azure Virtual Desktop (AVD) Subject Matter Expert (SME) is responsible for designing, implementing, transitioning, administering, and optimizing enterprise virtual desktop infrastructure (VDI) solutions.

What you'll do

• Lead transition and transformation activities for Citrix and Azure Virtual Desktop (AVD) services from project to operations
• Design, deploy, configure, and maintain Citrix Virtual Apps and Desktops and Azure Virtual Desktop environments
• Provide L3/L4 technical support for complex virtualization incidents and problem management
• Perform capacity planning, performance tuning, and health assessments to ensure optimal user experience
• Implement and manage Citrix Cloud, Citrix DaaS, Azure Virtual Desktop, FSLogix Profiles, Azure Files, and Microsoft Entra ID integration

What you need

• Azure
• PowerShell
• Terraform
• SOP writing
• Reporting
• Documentation
• B.Sc or B.Tech or B.E. or BCA

Good to have

• VMware
• Windows Server
• Active Directory
• Intune
• Network security