Track Manager (Support & Operations)

About the role

Final technical escalation point for enterprise network and network security operations. Responsible for ensuring network availability, stability, security, performance, and compliance across Data Center, Campus, Branch, WAN, Cloud, and Security environments. Provides technical leadership for major incident resolution, root cause analysis, problem management, and service restoration activities.

What you'll do

• Act as the Level 3 escalation point for critical P1/P2 incidents and complex network issues
• Lead advanced troubleshooting across LAN, WAN, WLAN, Data Center, Cloud, Security, DDI, and Load Balancer environments
• Drive Root Cause Analysis (RCA), Problem Management, and implementation of permanent corrective actions
• Support Cisco ACI fabric operations, including VRF management, EPG health checks, leaf commissioning/decommissioning, and fabric troubleshooting
• Manage routing and switching technologies including BGP, OSPF, VLANs, VRFs, QoS, and network segmentation

What you need

• 8–12 yrs of experience
• Reporting
• Coordination
• Firewalls
• Network security
• Routing and switching
• ITIL
• Any graduate

Good to have

• CCNP
• AWS
• Azure
• Ansible
• Datadog
• Grafana