Track Manager (Support & Operations)

About the role

Network Security Engineer - Firewall, VPN Management & Monitoring (L3) 24x7 Deep SME Support - Security Architecture - High-Risk Changes - Major Incident & RCA Ownership Role Level L3 / Network Security SME Experience 8-12+ years preferred Support Window 24x7 escalation / on-call Function Network Security Primary Technologies Palo Alto, Fortinet/FortiGate, Check Point, Cisco ASA/FTD, VPN, NAT, ZTNA/ZINA Primary Processes Major Incident, Problem/RCA, Complex Change, Risk, Compliance Core Tools…

What you'll do

• Provide deep L3 expertise for complex firewall, VPN, NAT, segmentation, access control, inspection, HA and security platform issues
• Lead major incident restoration and RCA for business-impacting network security outages or security incidents affecting managed network infrastructure
• Improve firewall/VPN security posture through standards, governance, rule-base quality, monitoring accuracy, automation and preventive controls
• Own high-risk firewall/VPN changes and ensure change plans include impact analysis, peer review, rollback, testing and evidence
• Mentor L1/L2 teams and improve shift-left through runbooks, known errors, training and escalation quality reviews. 3

What you need

• 8–12 yrs of experience
• Network security
• Root cause analysis
• SIEM
• Documentation
• Firewalls
• Any graduate

Good to have

• CCNP
• ITIL
• ServiceNow