Track Manager (Support & Operations)

About the role

DWP EUC Manager Experience 12-20 Years Work Mode India / Global Delivery Centers / Hybrid Primary Domain Digital Workplace, End User Computing, Endpoint Engineering, Workplace Operations Role Summary The DWP EUC Manager is responsible for leading End User Computing services across enterprise customer environments, ensuring stable operations, service excellence, governance compliance, automation adoption, and continuous modernization of digital workplace technologies.

What you'll do

• Service Delivery & Operations Lead 24x7 EUC service delivery across global customer environments
• Ensure SLA, OLA, KPI, service availability, and customer experience targets are consistently achieved
• Conduct service reviews, governance meetings, operational reporting, and continuous service improvement reviews
• Manage transition, stabilization, and BAU readiness for EUC services
• Ensure platform configuration, endpoint compliance, security posture, standard image management, catalog management

What you need

• 12–20 yrs of experience
• Azure
• Intune
• Office 365
• Active Directory
• ITIL
• SOP writing
• Any graduate

Good to have

• Process improvement
• PowerShell
• ServiceNow
• Talent management
• Root cause analysis