Track Manager (Support & Operations)

About the role

Technical Operations Factory Retrieval Systems (Rabus) Engineer Technical Operations Factory Retrieval Systems (Rabus) Engineer

What you'll do

• Own coordination with the proprietary Rabus platform vendor on OS-level issues and upgrade planning
• Local Adaptation Governance Own governance of local-adaptation bundles (base retrieval-system software plus local/factory-specific applications)
• Approve individual local solutions developed within the retrieval-system environment jointly with ITx and business partners
• Escalation & Risk Management Act as senior escalation point for retrieval-system incidents tied to production risk
• Conduct root-cause analysis for recurring or high-impact retrieval-system incidents and drive permanent fixes

What you need

• Coordination
• Root cause analysis
• ITIL
• Process improvement
• Incident response
• Class 12 or B.Tech or B.E. or B.Sc or BCA