Track Manager (Tools & Automation)

About the role

We are seeking an experienced ServiceNow Hardware Asset Management (HAM Pro) SME to lead the design, implementation, optimization, and support of Hardware Asset Management processes within the ServiceNow platform. The candidate will act as the functional and technical expert for HAM Pro, ensuring effective asset lifecycle management, compliance, data accuracy, process automation, and integration with enterprise systems.

What you'll do

• Improve the operational systems, processes and policies in support of organizations mission - specifically, support better management reporting
• Understand client requirements and accountable in ensuring support team is meeting client expectations
• Lead and mentor the project team and ensure transparent communication of project goals
• Brining new ideas and innovation for process development and overall organizational progress
• Provide solutions commensurate with the customers’ needs within the ambit of the given environment so as to lead to business results

What you need

• ServiceNow
• ITIL
• Reconciliation
• Any graduate