Track Manager (Tools & Automation)

About the role

Operations Manger for below areas with techincal understanding of these skills. MS Teams Exchange, M365 File Share and MFT Sharepoint Directory Services IAM PAM PKI Key Responsibilities, Core Functions & essential Skills: Customer Relationship Management: Serving as the main point of contact, managing expectations, and fostering strong, long-term partnerships.

What you'll do

• Service Excellence & Improvement: Identifying areas to improve service quality, efficiency, and customer experience
• Incident & Escalation Management: Resolving complex, high-priority issues and managing customer escalations

What you need

• Escalation handling
• Office 365
• IAM
• ITIL
• Problem solving
• Any graduate