Track Manager - Veritas NetBackup, Symantec Backup Exec

About the role

This role is responsible for driving operational excellence and service reliability within enterprise backup environments, focusing on Symantec NetBackup, Symantec Backup Exec, and EMC Data Domain platforms. The position ensures high-quality support delivery, continuous process improvement, and strategic problem-solving while mentoring team members and upholding client service level agreements.

What you'll do

• Lead operations management by orchestrating Symantec NetBackup and Backup Exec deployments, ensuring efficient backup, restore
• Utilize EMC Data Domain systems to architect and optimize data deduplication and retention strategies, enhancing backup performance and storage efficiency
• Drive continuous service improvement by analyzing backup performance metrics and implementing automation or process enhancements using Symantec and EMC management tools
• Mentor and guide support teams in troubleshooting advanced issues related to Symantec backup technologies, promoting knowledge sharing and skill development
• Ensure strict adherence to client SLAs by monitoring backup job status, proactively resolving incidents

What you need

• ITIL
• Escalation handling
• Customer service
• Communication
• Any graduate