Trade Desk Manager

About the role

The Trade Desk Manager plays a critical role in managing trade and forex operations across assigned branches. This position ensures timely and compliant processing of trade transactions while delivering superior customer service. The role involves close coordination with branch teams, trade operations, product, and compliance units to facilitate smooth execution of trade-related activities.

What you'll do

• Review and process trade documents submitted by branches as the first level of scrutiny
• Ensure timely and accurate execution of all trade and forex operations for assigned branches
• Verify that transactions comply with RBI, FEMA guidelines, and internal bank policies
• Manage exceptions, track transaction status, and resolve queries or discrepancies raised by the trade processing unit
• Handle client complaints efficiently and ensure resolution within defined turnaround times (TAT)

What you need

• Compliance
• FEMA
• Customer service
• Any graduate