Trainer II

About the role

The Trainer II is responsible for delivering client focused training to address the new hire, product update and recursive training requirement of Concentrix in support of client programs to ensure superior workforce preparation with best in class service and delivery.

What you'll do

• Deliver new-hire, cross-skill, and refresher training for North America voice and chat processes
• Train agents on customer handling, soft skills, empathy, call/chat control, and de-escalation techniques
• Facilitate classroom, virtual, and blended learning sessions aligned to US/Canada customer expectations
• Develop and customize training materials, simulations, role plays, and chat scenarios
• Provide training on compliance requirements, data privacy, and security standards relevant to North American clients

What you need

• 3–6 yrs of experience
• Chat support
• Data privacy
• Communication
• Any graduate

Good to have

• Curriculum development