Trainer

About the role

We are seeking an enthusiastic and skilled Trainer to join our healthcare contact center team in Bengaluru . This role is ideal for candidates with excellent voice and communication skills, a passion for training, and a strong understanding of call center training processes. As a Trainer , you will be responsible for preparing and upskilling agents to deliver exceptional service.

What you'll do

• Conduct training sessions for new hires and existing team members on healthcare voice processes, customer service skills, and compliance protocols
• Develop and deliver training materials, including presentations, role-plays, and workshops, to enhance communication, problem-solving, and customer handling abilities
• Ensure trainees are well-versed in healthcare terminology, claims processes, and HIPAA compliance
• Monitor and evaluate trainee performance during and after training sessions, providing constructive feedback and guidance for improvement
• Collaborate with operations and quality teams to identify training needs and implement customized learning programs

What you need

• 2–5 yrs of experience
• Voice process
• Communication
• Any graduate