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Trainer Telecom Domain

Wipro·Pune

Pay not stated3–5 yrsFull-time

Read from the company's own careers page; you apply on their site.

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About the role

To handhold New Hires from their DOJ to the end of Process Training where all their issues are resolved. Connect with Training Managers for seamless training delivery. 4-6 years of overall Experience.

What you'll do

  • Deliver new-hire and refresher training for ISP repair operations
  • Train agents on structured troubleshooting and escalation judgment
  • Design and update training content, SOPs, and assessments
  • Conduct certifications and floor-readiness evaluations
  • Partner with SMEs and QA to address skill gaps

What you need

  • 3–5 yrs of experience
  • Telecom
  • Troubleshooting
  • SOP writing
  • Curriculum development
  • Any graduate

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