CCE
Career Site·Kolkata
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 14 h ago on their own site
Read from the company's own careers page; you apply on their site.
How well do you fit this job?
Upload your resume to see each requirement checked against your profile, in under a minute.
Hard to read?
About the role
The role will focus on new-hire training, cross-skilling, refresher training, nesting support, knowledge reinforcement and targeted coaching.Key ResponsibilitiesDeliver new-hire, process, cross-skill, upskill and refresher training for international voice teams.Develop lesson plans, facilitator guides, learner materials, assessments and certification criteria.Conduct engaging training through role plays, mock calls, case studies and practical exercises.Train associates on complex queries,…
What you need
- 3–6 yrs of experience
- Voice process
- Customer service
- Any graduate
Good to have
- CRM
- Lesson planning
- Six Sigma
- SOP writing
- Learning and development
- Curriculum development
Similar jobs
Senior Customer Service Executive
Muthoot Fincorp·Kolkata
- Can I apply
- Open to any education · 1–4 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Muthoot Fincorp's site: short form, ~5 min
Early: posted 14 h ago on their own site
Customer Care Executive Voice
Reliance Jio·Kolkata
- Can I apply
- Needs Class 12 · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Reliance Jio's site: account needed, ~10–15 min
Early: posted 18 h ago on their own site
Utilities Domain Expert Jobs Kolkata | Meter-to-Cash | 20 LPA
Gratitude·Kolkata
- Can I apply
- Needs B.Tech or B.E. or B.Com · 10–15 yrs
- Pay
- Up to ₹20 L a year
- Source
- From the company's careers page · yesterday
- How to apply
- On Gratitude's own site