CCE
Career Site·Kolkata
- Can I apply
- Needs Diploma · 2–5 yrs
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Career Site's site: account needed, ~10–15 min
Early: posted 14 h ago on their own site
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About the role
The role will be responsible for new-hire training, cross-skilling, refresher learning, nesting support, knowledge reinforcement and targeted coaching.The ideal candidate should have strong international voice experience along with hands-on exposure to training, coaching, nesting support or knowledge management.Key ResponsibilitiesDeliver new-hire, process, cross-skill, upskill and refresher training for international voice teams.Develop training plans, lesson plans, facilitator guides, learner…
What you need
- 3–6 yrs of experience
- Voice process
- Customer service
- Any graduate
Good to have
- CRM
- Lesson planning
- Six Sigma
- SOP writing
- Learning and development
- Curriculum development
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