Training and Quality Manager, Flex Investigations and Offboarding

About the role

Amazon Flex Investigation and Offboarding (Flex I&O) is looking for a Training and Quality Manager to lead and develop our training and quality assurance functions. The Flex I&O team’s mission is to protect the Amazon Flex Brand and Customers by adjudicating Delivery Partner incidents that warrant offboarding after a single offense.

What you'll do

• Responsible for designing and delivering training programs, building and maintaining quality assurance frameworks
• Work closely with Program Managers, Team Managers, and cross-functional stakeholders to translate audit findings and training needs into actionable improvements
• Serve as a subject matter expert across training and quality assurance for the Flex I&O team, providing guidance and support to specialists
• Design, develop, and deliver comprehensive training programs for new hires and existing team members, ensuring alignment with Flex I&O SOPs, policies, and standards
• Develop and maintain QA processes, methodologies, and best practices aligned with Flex I&O standards

What you need

• 1–4 yrs of experience
• Root cause analysis
• SOP writing
• Any graduate

Good to have

• Six Sigma
• Curriculum development
• Lean
• Kaizen