Training Manager

About the role

We are looking for a passionate Training Manager to build and develop high-performing customer-facing teams. The role involves training client-facing employees on Grexa’s internal and customer-facing software, business processes and objection handling.The goal is to equip teams to deliver an exceptional customer experience while driving product adoption, account growth, renewals, and retention.

What you'll do

• Conduct new hire training, covering products, customer lifecycle, internal processes, and tools
• Deliver training on customer relationship management, product adoption, renewals, upselling, cross-selling, and account expansion
• Facilitate mock customer interactions, role plays, and case studies based on real business scenarios
• Partner with leaders, product managers and Quality teams to identify re-training items, performance gaps and implement targeted learning interventions
• Conduct refresher programs whenever new features, products, or processes are introduced

What you need

• 3–5 yrs of experience
• Learning and development
• MIS reporting
• Cross-selling
• B.Tech or B.E.

What you get

• ₹10 L–₹12 L a year