Transaction Services - US Operations

About the role

The Operations Support Specialist 4 is a Retail Banking Operations & Process Analyst role responsible for executing, streamlining, and maintaining core retail banking Back-office transaction support, account lifecycle servicing, and operational workflow integrity.

What you'll do

• Review and post financial and non-financial accounting entries across retail banking General Ledger (GL) and Subledger accounts
• Identify, research, and reconcile ledger/subledger breaks, balancing discrepancies, and transaction mismatches to ensure accurate financial reporting and audit readiness
• Analyze daily transaction journals and system suspense accounts to verify proper fund allocation, interest calculations, fee adjustments, and postings
• Navigate and leverage Core Banking Platforms to execute customer account adjustments, verify balance histories, monitor transaction status
• Utilize advanced Microsoft Excel functions (e.g., dynamic formulas, pivot tables, VLOOKUP/XLOOKUP, index-match, conditional formatting

What you need

• 1–2 yrs of experience
• Root cause analysis
• Excel
• Internal audit
• Month-end close
• Reconciliation
• Bookkeeping
• B.Com or BBA

Good to have

• Power Automate
• RPA
• VBA
• Python
• MIS reporting
• General ledger