Transformation & Continuous Improvement Specialist

About the role

In this role, you will be responsible for driving end-to-end operational transformation programs, implementing scalable digital and service delivery architectures, leading the integration of emerging AI and automation technologies, and managing cross-functional change governance to ensure measurable business impact across global service delivery teams.

What you'll do

• Drive Transformation Strategy & Operational Excellence: Lead end-to-end strategic transformation initiatives from assessment through implementation and benefit…
• Design & Implement Scalable Service Architectures: Define and execute customer-centric digital service delivery models
• Deploy AI, Robotics & Intelligent Automation: Identify, prioritize, and implement high-value operational use cases leveraging Agentic AI, Generative AI
• Lead Change Management & Stakeholder Alignment: Build collaborative partnerships across Operations, Technology, Product
• Embed Risk Management & Operational Resilience: Strengthen operational controls, documentation

What you need

• 8–14 yrs of experience
• Process improvement
• Six Sigma
• LLMs
• Change management
• Root cause analysis
• FMEA
• Any graduate

Good to have

• Operational risk