Transmission Engineer

About the role

We are seeking an experienced and proactive Transmission Engineer to join our team. This role requires a strong background in Transmission Assurance, hands-on troubleshooting, and support of telecommunications networks. You will be responsible for managing and ensuring the optimal performance of both SDH and DWDM networks, applying expertise in the field, and delivering exceptional customer service.

What you'll do

• Optic Fibre Infrastructure Management: Manage and optimize the optic fibre infrastructure, ensuring its availability and reliability
• Trouble Ticket & Change Request Handling: Handle trouble tickets and change requests per SLA/WLA, ensuring timely response and resolution
• Customer Service Requests (CSR): Analyze, troubleshoot, and provide corrective maintenance for complex faults and customer service requests
• Coordination with External Suppliers: Collaborate with external suppliers for 3rd Party (3PP) hardware support, ensuring timely resolution of hardware-related issues

What you need

• 3–8 yrs of experience
• Troubleshooting
• Telecom
• Maintenance
• ITIL
• Any graduate

Good to have

• LLMs