Transportation Representative, ATS Relay Ops

Amazon·Remote

Pay not statedJunior levelFull-timeRemote

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About the role

The L2 associate acts as the primary interface between Amazon and our delivery partners, so to our delivery partners- you ARE Amazon. L2 Associates are expected to identify DP concerns and work on troubleshooting delivery partner issues and provide process improvement suggestions.

What you'll do

Effectively communicate in a clear and professional manner at all times
Effectively manage sensitive cases by reporting up the escalation matrix
Maintains or exceeds targeted performance metrics
Actively seek solutions through logical reasoning and identify trends to suggest process improvements
A Transportation Representative provides timely resolution to the issue in hand by researching and querying internal tools and by taking real-time decisions