Travel Agent - Schedule Change (Nov)

About the role

We are looking for enthusiastic and ambitious individuals who strive to succeed in a fast-paced customer service environment. You would be working on schedule changes bookings to a minimum of 30 PNRs a day. Reporting to the Team Leader to achieve goals and KPI’s Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options.

What you'll do

• Handling Calls /Chats of Customers & Supplier queries (Schedule Change Bookings)
• Reporting to the Team Leader to achieve goals and KPI’s
• Responsible for checking all queues of a schedule change and contacting Airlines to check for alternate options
• Following up on the flight reservations, contacting the customer to share options available for the rescheduled flight
• Handle misconnections and get the flights confirmed by the Airlines

What you need

• 1–4 yrs of experience
• Customer service
• Communication
• Reservations
• Any graduate