Travel Consultant

About the role

As a Travel Expert, you’ll help Niyo customers plan and book their trips across flights, hotels, airport transfers, holiday packages, forex, EU Rail, the Swiss Travel Pass and more. You’ll own each customer end to end, from understanding the requirement, through to booking and post-travel support.

What you'll do

• Understand the brief by speaking with customers over calls and WhatsApp about destinations, dates, budget
• Drive sales by making outbound calls to leads and following up to convert enquiries into bookings
• Plan and quote itineraries across flights, hotels, airport transfers, holiday packages, EU Rail and the Swiss
• Book and confirm every part of the trip and share all travel documents with the customer
• Support before, during and after travel, handling changes, cancellations and issues until each one is closed

What you need

• Voice process
• Cross-selling
• Any graduate