Travel Operations Manager | Remote | Luxury Travel Leadership

About the role

We're looking for an experienced luxury service leader who wants to build world-class operations and scale their impact in a fast-growing company. You’ll own shift-level operations across four core functions: Client Service, Ticketing, Trip Fulfillment, and Process Management. You’ll lead Team Leads who manage specialists, ensure every client receives five-star treatment, and build systems that make excellence repeatable and scalable.

What you'll do

• Lead and Develop Your Team
• Manage 3–4 Team Leads across all concierge functions
• Provide daily coaching, feedback, and support to develop their judgment and leadership
• Build a culture where ownership, precision, and empathy are balanced with speed and quality
• Conduct regular reviews to support team member growth and performance

What you need

• 2–5 yrs of experience
• Travel booking
• Process management
• Team management
• Customer service
• Any graduate

Good to have

• SOP writing
• CRM