Traveler Service Associate, Escalations

About the role

Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.

What you'll do

• Lead the resolution of high-profile service issues and priority escalations from customers on Real Time via Phone or Chat
• Assist in the development, testing, and communication of operational policies and procedures
• Follows up with individual customers until the issue is resolved or handed off to supporting team (as appropriate) to drive resolution
• Assist customers in using provided technology as appropriate to help customer with future interaction
• Research, analyze, and resolve customer cases by using appropriate tools and resources to assess situations and craft resolutions appropriate

What you need

• 3–6 yrs of experience
• Escalation handling
• Travel booking
• MS Office
• Communication
• Root cause analysis
• Any graduate