TS Implementation Engineer (L2) (NTT)

About the role

The primary responsibility of the Technical Services Implementation Engineer (L2) is to ensure that client solution requirements are resolved in line with Service Level Agreements (SLA). They perform configurations, action installations and attend to break/fix events.

What you'll do

• Own larger portions of an installation, break/fix incidents at a low to medium level of complexity
• Take responsibility for problem resolution and troubleshooting
• Respond to escalated client requests and support client applications to a first line resolution
• Escalate complex problems to the relevant third parties
• Assist with the documentation of standard operating procedures relating to installations and fixes

What you need

• SOP writing
• Any graduate