Underwriting Support Specialist

About the role

As an Underwriting Support Specialist within Zillow Home Loans, you’ll join a growing India-based mortgage operations team focused on delivering accurate, timely, and scalable support across the underwriting lifecycle. The team partners with U.S. Underwriters and cross-functional mortgage operations teams to complete defined review, documentation, validation, and workflow activities.

What you'll do

• Review loan-file documentation, system data, and supporting information for completeness, accuracy, consistency, and required follow-up
• Update relevant systems, queues, trackers, and loan-file records to ensure work is accurately reflected and progresses through the applicable workflow
• Manage work in assigned queues and prioritize tasks based on established service levels, loan urgency, customer commitments, and business priorities
• Partner with Underwriting, Processing, Closing, Quality Control, Credit Specialists, and other mortgage operations teams to resolve issues and improve handoffs
• Maintain the confidentiality and privacy of borrower, customer, and employee information at all times

What you need

• 2–5 yrs of experience
• Underwriting
• Loan processing
• SOP writing
• Sales
• Tableau
• Any graduate