Unified Communications (UC) Engineer

About the role

2-4 years of experience in Unified Communications, Voice, and Collaboration technologies. Experience working in global support environments. Self-motivated and capable of working independently and within cross-functional teams. Experience following ITIL processes including Incident, Change, Problem, and Service Request Management.

What you'll do

• Implement, manage, maintain, and troubleshoot enterprise Unified Communications infrastructure
• Administer and support Microsoft Teams Voice, Direct Routing, Calling Plans, Voice Routing Policies, and Meeting Policies
• Manage and troubleshoot AudioCodes SBCs (or equivalent SBC platforms) integrated with Microsoft Teams Direct Routing
• Support and maintain Cisco Unified Communications Manager (CUCM) 11.x and above , Cisco Expressway, and Cisco Unity Connection environments
• Perform SIP call flow analysis and troubleshoot complex telephony issues involving Teams, SBCs, PSTN, and Cisco UC platforms

What you need

• 2–4 yrs of experience
• Analytics
• Power Automate
• Azure
• Office 365
• TCP/IP
• PowerShell
• Any graduate

Good to have

• ITIL
• Technical writing
• Network security
• SOP writing
• Linux