Unit Manager - Tech Transformation/Senior Unit Manager - Tech Transformation

About the role

India, MAHARASHTRA, Pune, Pune Corporate Office - Weikfield, Megapolis Deliver actionable insights for Collections/DMS by building reliable datasets, dashboards, and analyses that inform operational decisions (roll?rate, cure %, PTP kept, AHT/TAT, agent productivity, channel effectiveness). Partner with business, contact centre, and platform teams to translate questions into metrics, run diagnostics, and recommend improvements.

What you'll do

• A – Key Accountabilities for the Role
• Data Engineering Support: Source, clean, and join datasets from CRM/dialer, Indus, segmentation portal, payments, and ops systems; ensure quality, lineage
• Create alerting for threshold breaches; maintain data dictionaries and query repositories
• Support model monitoring (if applicable): data drift, stability metrics, and outcome tracking
• Monthly Tracker, MNL, KRA & KPIs tracking & publishing to relevent stakeholders in timely manner. Key Decisions / Dimensions

What you need

• 6–10 yrs of experience
• SQL
• Stakeholder management
• CRM
• Power BI
• Reconciliation
• Tableau
• B.Tech or B.E.

Good to have

• Data modelling
• Python