Universal Banker- Ludhiana

About the role

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

What you'll do

• Ensure effective delivery of branch customer interface functions to achieve high levels of customer satisfaction and operational efficiency
• Implement TCF principles in daily customer interactions, transitioning from transaction processing to need-based sales
• Maintain branch hygiene standards by ensuring promotional materials are correctly displayed and the banking hall and ATMs are clean
• Manage customer complaints and escalations to ensure a positive customer experience
• Migrate customers to alternate delivery channels in a friendly manner

What you need

• 2–3 yrs of experience
• AML
• Customer service
• Cross-selling
• Sales
• Audit
• Insurance
• Any graduate

Good to have

• Wealth management