Urgent Opportunity For Vertical Lead ( Operations ) For Kolkata

About the role

The Vertical Leader is a proactive and strategic leader responsible for overseeing a specific business vertical. This role involves ensuring smooth operations, achieving key performance metrics, and leading a high-performing team. The ideal candidate will possess strong operational expertise and the ability to drive strategic initiatives within

What you'll do

• Client Management and Interaction
• The Vertical Leader analyzes and documents all client interactions to ensure a seamless and progressive communication flow
• They are responsible for following through on action items to meet client demands and requirements
• Client Retention and Needs Analysis
• This includes providing fast support, personalizing interactions, and collecting feedback

What you need

• 5–7 yrs of experience
• Data analysis
• Problem solving
• BBA