UX designer

About the role

We use sophisticated algorithms to read and understand all the interactions from past tickets between the customer support agent and the customer. SmartAssist enables a business to intelligently classify and automatically respond to simple known issues and more importantly assist the agents with the top three recommended responses to complex questions.

What you'll do

• Work closely with cross-functional team members like PM, Data Analyst to gather and understand business and feature requirements
• Develop process flows, wireframes, prototypes, high fidelity mockups, and detailed UI and visual design specifications
• Come up with UX design for front end widgets, CRM systems and Customer websites
• Request and drive user research/usability tests as needed
• Present design work to the product team, engineering team, and external partners for review and feedback

What you need

• 4–7 yrs of experience
• Visual design
• Prototyping
• HTML
• CSS
• Photoshop
• Illustrator
• Any graduate

Good to have

• User research
• Wireframing
• CRM
• Zendesk
• Salesforce