VC-Officer Service Resolution (OSR)

About the role

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What you'll do

• Logging & Resolution of Complaints
• Download and verify complaints logged by inbound staff
• Log complaints in CRM as per process
• Outcall customers for incomplete details
• Follow up with resolving units for timely resolution

What you need

• 1–10 yrs of experience
• MIS reporting
• Reporting
• Compliance
• Audit
• CRM
• HTML
• Any graduate