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VC-Team Manager-Phonebanking

Hdfc Bank·Mohali, Chandigarh

Pay not stated5–10 yrsFull-time

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About the role

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What you'll do

  • Monitor service productivity, efficiency targets
  • Guide RMs on pressure areas, monitor quality
  • Implement operational activities, authorize transactions
  • Drive team productivity, manage appraisals, attrition
  • Handle escalations per process

What you need

  • 5–10 yrs of experience
  • CRM
  • Telecom
  • MIS reporting
  • Performance management
  • Voice process
  • HTML
  • Any graduate

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