VC-Team Manager-Phonebanking

Hdfc Bank·Delhi

Pay not stated4–10 yrsFull-time

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About the role

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What you'll do

Monitor service productivity, efficiency targets
Guide RMs on pressure areas, monitor quality
Implement operational activities, authorize transactions
Drive team productivity, manage appraisals, attrition
Handle escalations per process

What you need

4–10 yrs of experience
CRM
Telecom
MIS reporting
Performance management
Voice process
HTML
Any graduate

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