Vendor Coordinator III

About the role

As a Vendor Management Analyst II, you will serve as a crucial backbone for our Vendor Management Office (VMO), ensuring operational excellence, commercial accuracy, and strong partner governance across our AV integration, facilities, network, and service desk partners. This role is ideal for an analytical, detail-oriented professional skilled in data reconciliation, SLA/KPI performance tracking, and vendor financial integrity.

What you'll do

• Scorecards & SLA / OLA Reporting (Seat A lead)
• Build and publish the monthly partner scorecard from ticket data: SLA and OLA attainment, quality findings, chargebacks and remediation status
• Prepare the monthly performance review and quarterly business review packs for the Vendor Relationship Manager III and the Manager
• Remediation & Incident Evidence (Seat A lead)
• Track remediation plans action by action against their dates and exit conditions, and raise slippage at the weekly sync

What you need

• 3–6 yrs of experience
• Reconciliation
• Reporting
• Vendor management
• ERP
• SOP writing
• Any graduate

Good to have

• SAP
• ITIL
• ServiceNow