Vendor Coordinator IV

About the role

In this role, you will own the day-to-day relationship with Tier-1 delivery partners, maintain the OLA framework and credit schedules that tie partner performance to client commitments, and establish commercial positions on attribution, rate cards, and change requests.

What you'll do

• Tier-1 Partner Relationship Ownership
• Act as the named relationship owner for the Tier-1 partners, running the weekly operational sync and preparing the monthly performance review with the Lead
• Set expectations with partner account and delivery leads, and resolve open issues, jeopardy items and backlog through to closure
• Escalate to the Lead with a recommended position, the evidence behind it and the commercial impact, never a relay of the partner's view
• OLA Framework, Contract & Credit Schedules

What you need

• 6–9 yrs of experience
• Vendor management
• Reconciliation
• Reporting
• SOP writing
• ERP
• Root cause analysis
• Any graduate

Good to have

• ITIL