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Vendor Performance Manager

Phinia·Bengaluru

Pay not stated3–7 yrsFull-time

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About the role

Responsible for governing the full lifecycle of Statements of Work (SOWs), Work Orders (WOs), Change Requests (CRs), and financial/operational compliance across PHINIA’s IT Managed Services ecosystem. This role partners closely with the IT Vendor Management Office (VMO), tower leads, and suppliers to ensure flawless operational execution, financial accuracy, and contractual discipline.

What you'll do

  • Manage the end‑to‑end SOW lifecycle, including scoping, drafting, redlining, routing for approvals, acceptance criteria alignment, version control
  • Enforce VMO governance & workflow discipline, ensuring no work begins without an approved PO/SOW, tracking WO/PO progression, maintaining VMO trackers
  • Administer contractual updates, aligning Change Requests, amendments, SIAM (Service Integration and Management) matrices
  • Govern KPIs, SLAs, and performance obligations, reviewing monthly results, validating service delivery, escalating variances
  • Ensure financial accuracy and compliance by reconciling supplier invoices and milestone billing with contract pricing exhibits (Attachment H), identifying variances

What you need

  • 3–7 yrs of experience
  • Reporting
  • Excel
  • Reconciliation
  • Audit
  • Compliance
  • BBA

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