Vice President, CRM

About the role

The Vice President – CRM Strategy & Operations will be responsible to lead the transformation and optimization of its customer relationship management ecosystem. The individual will be instrumental in enhancing client engagement, driving data-backed decision-making, and enabling scalable growth across service lines, geographies and sectors.

What you'll do

• Define and document CRM functionalities aligned with business objectives across sales, account management, and customer success
• Collaborate with stakeholders to identify gaps and opportunities in current CRM processes
• Work closely with the Software team and external vendors to ensure timely and accurate implementation of CRM features
• Oversee system integration with other platforms (e.g., marketing automation, ERP, support tools, etc.) thereby ensuring optimization for lead management
• Design and maintain dashboards and reporting tools to monitor KPIs across sales and account management

What you need

• 9–13 yrs of experience
• CRM
• Excel
• Sales
• Marketing automation
• Data visualisation
• PowerPoint
• BBA or MBA

Good to have

• Customer success
• ERP
• SOP writing