Video & Data Core Network Operations Engineer - VOIS

About the role

We are seeking a skilled Video & Data Core Network Operations Engineer to join our 24x7 Integrated Network Operations Centre (INOC) in Bangalore. This role is responsible for first-line monitoring, incident detection, fault analysis, troubleshooting, escalation and service restoration activities across Video, Data Core, Core Services and associated telecom network platforms.

What you'll do

• Monitor network alarms, events and service-impacting incidents across Video and Data Core platforms
• Perform first-level fault analysis, diagnosis and remote troubleshooting to support rapid service restoration and first-time resolution where possible
• Correlate alarms and events to determine service impact, incident priority and the appropriate escalation path
• Manage the incident lifecycle from detection through to closure, ensuring timely communication, documentation and ownership tracking
• Escalate critical or unresolved incidents to resolver groups, vendors, suppliers or field support teams in accordance with established escalation procedures

What you need

• 4–7 yrs of experience
• Troubleshooting
• ITIL
• Telecom
• Incident response
• Preventive maintenance
• M.Sc or B.Tech or B.E. or B.Sc or BCA