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Customer Manager

IKEA·India

Pay not stated5–9 yrsFull-time

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About the role

View job Customer Manager Mumbai (South), Maharashtra, India Customer Relations Full time

What you'll do

  • The role is accountable for maximizing sales, profitability, and business performance in line with local, national, and global frameworks, while ensuring a safe
  • Through customer insights, feedback, and emerging consumer trends, the role continuously improves customer journey, strengthens customer loyalty
  • The role also ensures compliance with food safety, health, safety, and security requirements for customers and co-workers
  • Drive a customer-focused culture throughout the complete market and secure an overall inspiring shopping experience where it is always for customers easy to shop
  • Influence the unit management team with customer insights that will allow it to base business decisions on customer expectations

What you need

  • 5–9 yrs of experience
  • Customer service
  • Food safety
  • Talent management
  • Performance management
  • Sales
  • Problem solving
  • Any graduate

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