VIP Consultant

About the role

The role is a customer interaction role for VIP SHAADI where the individual is expected to handle escalations, be extremely driven to resolve situations of irate customers, handle the entire consultant team and drive them to achieve sales & service success, through a large and distributed Telesales organization.

What you'll do

• Responsible for understanding customer requirements, meeting service metrics guidelines, and retaining them
• Manage post-sales experience and service of premium members of VIP Shaadi
• Ensure accurate identification of the clients’ requirements and helping them find the right match with a seamless best in class experience over the phone
• Facilitate meetings with only consented and relevant matches for the member
• Maintain a good rapport with customers

What you need

• Inside sales
• Any graduate