Voice and Accent Training Specialist

About the role

Delivers accent training to client and customer dealing employees

What you'll do

• Manage training logistics such as rooms, materials, invitations for effective content delivery
• Manage training relationships at the supervisor and team levels, define and set training schedules, and expectations
• Ensure adequate, accurate documentation is prepared and provide feedback
• Communicate documentation needs / gaps to business, service, provisioning and process teams where applicable
• Measure the effectiveness of training delivery through metrics and capturing feedback

What you need

• MS Office
• Any graduate