CE4 - DC
Randstad·Bengaluru
- Can I apply
- Open to any education · Junior level
- Pay
- Pay not stated
- Source
- From the company's careers page · today
- How to apply
- On Randstad's own site
Early: posted 3 h ago on their own site
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About the role
VOIP Network Engineer at Jobskey Consultancy. Handle all work / troubleshoot inbound interactions (Chat, email, Call) from customers.
What you'll do
- Handle all work / troubleshoot inbound interactions (Chat, email, Call) from customers
- Timely handoff (escalation) of cases that require technical assistance to NOC etc
- Manage his backlog efficiently, with a focus on customer satisfaction and first-call resolution
- Other team player activities like contributing to KB, notifying/discuss on any process improvement or best practices, sharing/upgrading technology, and product expertise
What you need
- Firewalls
- Linux
- TCP/IP
- CRM
- Salesforce
- Any graduate
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