Voyage Optimisation Analyst

About the role

The Voyage Optimization Analyst position falls under our our newly based Customer experience and Professional Services team in Mumbai, India, where you will work closely with Commercial Operators and masters on Customer end as well as Customer experience and Customer success teams within ZeroNorth.

What you'll do

• Coordinate closely with operations team on customer end to understand the customer’s business model
• Take charge of customer vessel’s voyages and advise optimum routes and speeds conjunction with customer’s commercial needs and agreements
• Monitor customer fleet to ensure that maximum financial benefit is achieved through use of ZN platform and communicate with operators/ masters to implement changes
• Analyse completed voyages and provide reports/feedback to both internal and external stakeholders including voyage performance and claims evaluation
• Train and familiarize new customers/users during onboarding and present new solutions/features to existing customers

What you need

• 3–6 yrs of experience
• Customer success
• Any graduate