VRM - Associate - MHD

About the role

VRM - Associate - MHD at Paytm Payments Services. Build and nurture relationships with enterprise clients, focusing on retention and satisfaction.

What you'll do

• Build and nurture relationships with enterprise clients, focusing on retention and satisfaction
• Develop and execute account management strategies to grow business and engage merchants effectively
• Understand clients’ business needs and act as the main point of contact for escalations and problem resolution
• Lead cross-functional teams to deliver customized solutions and ensure client expectations are met
• Collaborate with sales, technical, and merchant service teams to optimize client experience

What you need

• CRM
• Sales
• Escalation handling
• Problem solving
• Any graduate

Good to have

• Customer success
• MS Office