VRM - Cash

About the role

VRM - Cash at Kotak Mahindra Bank. Exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors.

What you'll do

• Exclusively handle Wealth/Privy Outbound calls- schedule equivalent experience profiles from other competitors
• Differentiated training to make them universal phone banking officers – cross training in cards, liabilities, assets
• Measure of outcomes – NPS, Service Level, Service Quality and Sales
• Responsible for quality communication and customer servicing within laid down productivity and service benchmarks
• Ensure customer “delight” and consistent service experience, including timely resolution of customer queries/issues

What you need

• Sales
• Voice process
• Any graduate