Walk-in - Kolkata - Technopolis

About the role

As a Customer Care Executive, you will be the first point of contact for our customers, handling inquiries, providing product/service information, and resolving customer issues. Your role is crucial in maintaining customer satisfaction and building strong relationships. Answer customer inquiries via phone, email, and live chat in a timely and professional manner.

What you'll do

• Be the first point of contact for our customers, handling inquiries, providing product/service information, and resolving customer issues
• Provide accurate and up-to-date product/service information to customers
• Troubleshoot and resolve customer issues, offering effective solutions
• Maintain a positive and helpful attitude throughout customer interactions
• Ensure customer data privacy and security, adhering to company policies

What you need

• 20–30 yrs of experience
• CRM
• Customer service
• Chat support
• Data privacy
• Problem solving
• Diploma