Warranty Coordinator

About the role

Under general supervision, inputs, verifies, coordinates, and maintains warranty claim information in a database. Responsible for evaluating each claim to ensure its accuracy and validity. Responds to requests from dealers regarding warranty reconciliations, warranty terms, and basic troubleshooting on warranty component replacement/repairs.

What you'll do

• Responsible for responding to warranty inquiries via email promptly and professionally
• Investigate and resolve claim issues. Understands and follows established warranty policies and business practices in carrying out these duties to approve or reject…
• Using expertise in data mining and analysis to explore historical data and discover patterns to support the adequacy of returns and elevate any warranty claim-related…
• Responsible for entering hard copy warranty claim information into the Warranty Database
• Well-versed with remote working protocols/etiquettes

What you need

• 2–5 yrs of experience
• Excel
• MS Office
• Customer service
• Data entry
• Microsoft Dynamics
• PowerPoint
• Any graduate

Good to have

• Salesforce
• Reconciliation